Privacy Policy
Last updated: 4/15/2026
This Privacy Policy explains how Simpliory LLC (“Simpliory,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website, platform, applications, and related services (collectively, the “Services”).
Simpliory is an AI-powered social media and marketing operations platform for businesses and independent professionals.
1. Company Information
- Legal entity: Simpliory LLC
- Country of establishment: Georgia
- Support email: support@simpliory.com
- Privacy email: privacy@simpliory.com
2. Scope
This Privacy Policy applies to:
This Privacy Policy does not apply to third-party websites, services, or platforms that may integrate with Simpliory and maintain their own privacy policies.
- simpliory.com
- the Simpliory platform and web application
- customer support and billing communications
- business interactions related to our Services
3. Information We Collect
We may collect the following categories of information:
a. Account and profile information
- name
- email address
- login credentials or authentication information
- company or business name
- job title or role
- account preferences
b. Billing and subscription information
We do not directly store full payment card details unless explicitly stated otherwise.
- subscription plan
- billing status
- invoices
- payment status
- limited transaction metadata provided by our payment processor
c. Usage and technical information
- IP address
- browser type
- device type
- operating system
- access times
- pages viewed
- features used
- log files
- diagnostic and performance data
d. Content and business data
- prompts, instructions, and workflow configurations
- uploaded files and knowledge base documents
- message data, conversation data, and lead information
- campaign inputs, content assets, and media files
- outputs generated through the Services
e. Integration data
If you connect third-party services to Simpliory, we may receive data from those services as necessary to provide the features you enable.
f. Support communications
- emails and messages sent to support
- bug reports
- account requests
- feedback and correspondence
4. How We Use Information
We use information to:
- provide, operate, and maintain the Services
- create and manage user accounts
- authenticate users and secure accounts
- process subscriptions and billing
- provide customer support
- enable integrations and automations you configure
- generate and deliver AI-supported features and outputs
- improve reliability, functionality, and product performance
- detect abuse, fraud, and unauthorized access
- comply with legal, accounting, and regulatory obligations
- communicate with you regarding support, updates, billing, and service notices
5. Legal Bases for Processing
Where applicable, we process personal data on one or more of the following legal bases:
- performance of a contract
- legitimate interests, including service improvement, security, and fraud prevention
- compliance with legal obligations
- consent, where required by law
6. How We Share Information
We may share information with:
We do not sell personal data in the ordinary sense of the term.
- payment and billing providers, including Paddle
- hosting, storage, cloud, and infrastructure providers
- analytics, logging, monitoring, and support vendors
- AI and software providers used to operate service features
- third-party integrations you authorize us to connect
- legal, regulatory, tax, or law enforcement authorities where required
- professional advisers such as lawyers, accountants, auditors, or insurers
7. AI Processing and Customer Content
Simpliory allows users to upload, submit, connect, store, and process content through the Services, including messages, documents, instructions, campaign data, business knowledge, and other materials (“Customer Content”).
You are responsible for ensuring that you have the rights and permissions necessary to provide Customer Content and to instruct us to process it through the Services.
Simpliory does not use Customer Content, customer data, or user inputs to train public or general-purpose AI models. Customer data is processed only as necessary to provide, operate, maintain, secure, and improve the Services for the relevant user or customer account.
We may use third-party infrastructure, AI, and software providers to process Customer Content solely for the purpose of delivering the requested features and functionality of the Services.
8. Data Retention
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on the category of data and the purpose for which it was collected.
- provide the Services
- maintain your account
- support billing and accounting records
- resolve disputes
- enforce our agreements
- comply with legal obligations
9. Security
We use reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be processed in countries other than your own, including through infrastructure, providers, and integrations used to operate the Services.
Where required, we take measures intended to protect personal data in connection with international transfers.
11. Your Rights
Depending on your location and applicable law, you may have rights to:
To make a privacy request, contact: privacy@simpliory.com
We may request information necessary to verify your identity before fulfilling certain requests.
- access your personal data
- correct inaccurate data
- request deletion
- object to certain processing
- request restriction of processing
- request portability
- withdraw consent where processing is based on consent
12. Third-Party Services
The Services may contain links to or integrations with third-party services. Those third parties operate under their own terms and privacy policies, and we are not responsible for their practices.
13. Children
The Services are not intended for teens under 18, and we do not knowingly collect personal information from teens under 18.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the “Last updated” date.
15. Contact
For privacy-related questions or requests, contact:
- Simpliory LLC
- Georgia
- privacy@simpliory.com
- support@simpliory.com